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References

211 Calling Act, GovTrack http://www.govtrack.us/congress/bill.xpd?bill=s110-211

211 Calling Act, United Way http://www.211.org/documents/211CallingAct.pdf

211 New York, http://www.211ny.org/history.html

211 San Bernardino County, Monthly Report 06/2008, http://www.211sb.com/publications.html

Alliance of Information and Referral Systems

Associated Press, "NY slashes services hot line budget", July 8, 2008, http://www.nysun.com/new-york/state-slashes-211-hot-line-budget/81271/

CMAP Regional Vision for Metropolitan Chicago, http://goto2040.net/ideazone/default.aspx?id=9208

Hurricane Gustav Resources, http://hurricanegustavresources.org/2008/08/31/louisiana-evacuees-urged-to-use-211-and-toll-free-number-to-find-shelters/

Illinois General Assembly, Executive Branch (20ILCS3956/) Human Services 211 Collaboration Board Act, http://www.ilga.gov/legislation/

Midwestern Regional Climate Center, http://mcc.sws.uiuc.edu/cliwatch/0809/080916.htm

MSNBC, "City and County prepare for Hurricane Ike's Arrival", September 9, 2008, KRIS-TV http://www.msnbc.msn.com/id/26630396/

O'Shea, Kegler, King, Ray Marshall Center for the Study of Human Resources, The University of Texas at Austin, "The Value of a Comprehensive Texas Information and Referral Network:

August 2000 Update", August 2000 http://www.utexas.edu/research/cshr/pubs/html/INR2000Fnl_Rev.htm

Public Policy Associates, Incorporated, "State of Michigan 2-1-1 Study: Interim Report", June 2006, p.11)

Public Policy Associates, Incorporated, "State of Michigan 2-1-1 Study: Interim Report", June 2006, p.14)

Ray Marshall Center for the Study of Human Resources, The University of Texas at Austin, "National Benefit/Cost Analysis of Three Digit-Accessed Telephone Information and Referral Services", December 2004, http://www.211.org/documents/costbenefitanalysis.pdf

San Bernardino County 2007-08 Budget in Brief, http://www.sbcounty.gov/content/20080107_cao_budget_in_brief.pdf

Southeastern Michigan Council of Government, Annual Report, http://www.semcog.org/Population.aspx

Strom, Stephanie, "After Hurricanes, Growing Support for 211 Call Service" New York Times, November 20, 2005, http://www.nytimes.com/2005/11/20/national/nationalspecial/20phone.html

Telecommunications and Information Policy Institute, University of Texas at Austin, "211 State by State: A Periodic Report on the National Implementation of Three Digit-Accessed Telephone

Information and Referral Services", February 2002, http://www.211.org/documents/costbenefitanalysis.pdf

United Way for Southeastern Michigan, Monthly Report 06/2008, http://www.uwsem.org/research/index_211.html

United Way, http://www.liveunited.org/about/

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