211 Human Services Strategy Paper Summary

"211" is a non-emergency phone line and database that provides callers with information and referrals about human services and related community information. It provides a communication network that can be used for emergency response during regional, state-wide, or national disasters. It has been successful in other major metropolitan areas, such as Atlanta, and this paper explores the costs and benefits of implementing such a system in the northeastern Illinois region.

The Chicago Metropolitan Agency for Planning (CMAP) is responsible for developing the GO TO 2040 plan, a long-range plan for the region's future. This strategy paper is meant to explore 211 as a human services communication network and the possible inclusion in the GO TO 2040 plan.

Key Questions

• What are the key benefits of having a 211 communication system?
• What should CMAP's role be in the implementation of a 211 system
• How could a 211 system help your community?

Potential Benefits of 211 Services

• A 211 region-wide and statewide network could increase coordination between existing human services.
• 211 could improve an emergency response in communities, counties, and regions.
• 211 aligns with several 2040 Regional Vision Statements supporting equity, innovation, intergovernmental coordination and planning, and health provision

To learn more about this report or ask questions, please contact Russell Pietrowiak: rpietrowiak [at] cmap.illinois.gov.

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